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# Seeing Another Viewpoint: Antecedents and Outcomes of Employee Perspective Taking

## Details

**Authors** Parker and Axtell

**Year** 2001

**Publisher** The Academy of Management Journal

**Discipline** Sociology

[Read it at the publisher](https://doi.org/10.5465/3069390) 
10.5465/3069390

## In authors' words

### What they set out to do (purpose)

To explore Perspective-taking in the workplace.

### What they found (results)

In this scenario an “internal customer adopts the perspective of an internal supplier.” They looked at two aspects: empathy and positive attributions. They stated that, “these findings suggest two ways to enhance supplier perspective taking and hence contextual performance: increase employee interaction with suppliers and enrich job content.”

## Commentary

### In short

Perspective-taking in the workplace has value and can be predictive of “contextual performance.”

### In more detail

Perspective-taking in the workplace has value and can be predictive of “contextual performance.” Parker and Axtell looked at Perspective-taking in the workplace. In this scenario an “internal customer adopts the perspective of an internal supplier.” They looked at two aspects: empathy and positive attributions. They stated that, “these findings suggest two ways to enhance supplier perspective taking and hence contextual performance: increase employee interaction with suppliers and enrich job content.”

**Patterns it shows** P

**How to cite this** Parker and Axtell (2001). Seeing Another Viewpoint: Antecedents and Outcomes of Employee Perspective Taking. The Academy of Management Journal.